Returns Policy

LUPLUS take great pride in our reputation for quality and excellent value. For incorrect or defective items shipped, we have a 7 business days Returns policy upon receipt of order by the customer. While the size of the selected goods, such as: clothing, shoes and belts can be unconditional exchange for one time, you can exchange to a different sizes of the same items (if it have stock) once, but you must be request within 7 days when you received the package.

Exchange & Return Policy

Item must be in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty cards, manuals, all accessories and gifts. All packaging must be unmarked and not defaced in any manner. Replace equivalent value of product will arrange shipping directly; replace greater value than original price of the product, the difference value have to pay. Returns that do not meet our policy will not be accepted and sent back to the customer. We will check the quality carefully before shipment. If the product have quality problems or defective, we will responsible for this freight. As for not satisfied the style or other reasons need to return, members must pay the freight yourself to return product. If you have additional questions, please send an email to info@luplus.com, contact our customer service team.

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